Privacy Policy

Introduction

Quality Floor Finishing ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We collect information that you provide directly to us. This includes:

Name: Your first and last name for identification and communication purposes
Email Address: To communicate with you about quotes, appointments, and services
Phone Number: To contact you regarding project coordination and updates
Project Details: Information about your flooring project, including type of service, square footage, preferred timeline, and specific requirements
Address: Your property address for service delivery and site assessments

We may also collect information automatically when you visit our website, including your IP address, browser type, device information, and browsing activity.

How We Use Your Information

We use the information we collect for the following purposes:

Providing Quotes: To prepare accurate project estimates based on your requirements and location
Service Delivery: To schedule appointments, conduct site visits, and complete flooring projects
Communication: To respond to your inquiries, send appointment reminders, and provide project updates
Improving Our Services: To understand customer needs and improve our offerings
Legal Compliance: To comply with applicable laws and regulations

Who Has Access to Your Information

We take your privacy seriously and limit access to your personal information. Access is granted only to:

Our Staff: Employees and contractors who need the information to perform their job duties, such as preparing quotes, scheduling services, and completing projects
Service Providers: Third-party companies that help us operate our business, such as email services and payment processors

All staff and service providers with access to your information are bound by confidentiality obligations and are prohibited from using your information for any unauthorized purpose.

Third-Party Services

We use certain third-party services to operate our website and deliver our services:

Formsubmit.co: We use Formsubmit.co to process contact form submissions. When you submit a form, your information is sent through Formsubmit.co's secure servers to our email. For more information about how Formsubmit.co handles data, please visit their Privacy Policy.
Google Maps: We use Google Maps to display location information and provide directions. Google Maps may collect information about your visit according to their Privacy Policy.

We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies before providing any personal information.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

Remember your preferences and settings
Understand how you use our website
Improve website functionality and performance

Types of Cookies We Use:

Essential Cookies: Required for basic website functionality, such as navigation and form submission
Analytics Cookies: Help us understand how visitors interact with our website
Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling cookies may limit some website functionality. For more information, see our Cookie Policy.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

Project Records: We retain project-related information for 7 years after project completion for warranty and reference purposes
Communication Records: Email and phone correspondence is retained for 3 years
Website Analytics: Automatically collected browsing data is retained for 2 years
Inactive Contacts: If you have not interacted with us for 3 years, we may delete your contact information

When data is no longer needed, we securely delete or anonymize it.

Your Rights and Data Deletion Requests

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications

To request deletion of your personal information, please email us at [email protected] with the subject line "Data Deletion Request." Please include:

Your full name
Email address associated with your account or inquiry
Phone number (if provided)

We will process your request within 30 days and confirm once your information has been deleted. Please note that we may retain certain information as required by law or for legitimate business purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure socket layer (SSL) encryption for data transmission
Regular security assessments and updates
Access controls and authentication for internal systems
Employee training on data protection practices

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected].

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.